We are committed to our customer’s privacy, and we do everything possible to be transparent about the information collected form our website. Please review our policy below.
If you wish to review the information (if any) that we store from you, please email firstname.lastname@example.org . We aim to respond to requests for info within 7 days of receipt. Any changes you require will be made at your request (exceptions may apply)
HOW WE USE YOUR INFORMATION
When you place an order with The Old Tuck Shop you will be required to enter the following information on our site.
- Your first name and surname
- Your email address
- Your billing address
- Your telephone number
- A delivery address
- A password of your choice
We may also request other information such as a company name if ordering for a business
The information you enter during the purchasing process is collected for the sole purpose of processing and dispatching your order. In addition, we may choose to contact you after your products have been delivered to request a review of our services. We will never add you to any mailing lists without your permission, and we will not send any non-order related correspondence to you without your permission.
If you use our contact us facility we will collect the following information.
- Your full name
- Your email address
- Your telephone number/s
- Your reason for contacting us
- Name of business (for corporate enquiries)
- The nature of your business (for corporate enquiries)
- Any further relevant information
The information you enter during the contact us process is collected for the sole purpose of processing and responding to your enquiry. You will not be added to our mailing list without your prior permission.
We endeavour to ensure that all information we keep on you and your organisation is accurate and up to date. We store this information securely and in accordance with the relevant laws, including the General Data Protection Regulation (GDPR).
We are committed to protecting the payment details that you enter when making a purchase on The Old Tuck Shop website. All payments are processed over a secure (HTTPS) connection. Our payment provider is SagePay.
When you contact The Old Tuck Shop or place an order via our website, you will have the option of joining our mailing list. Subscribers are sent promotional emails containing special offers, promotions and other updates to our site.
You can unsubscribe from our mailing list at any time by clicking the ‘unsubscribe’ link that is shown on all our communications.
If you have subscribed to us and been added to our mailing list, we will never share your information with other organisations or send you any emails that are not relevant to The Old Tuck Shop.
You may wish to create an account on our website. Please be advised that you are not required to create an account if you choose not to. You can make a purchase without creating an account, please use the ‘Express Checkout’ option at the checkout stage.
If you choose to create an account, you will be required to enter the following information:
- First and surnames
- Email address
- Telephone number (optional)
- Password of your choice
All information is stored securely and will not be shared with any other companies or organisations. The information submitted during the account creation process will only be used for purposes directly related to your account and any orders placed whilst using our website.
Like many website owners, we use Google Analytics to anonymously monitor traffic and user behaviour on our website. This tool does not collect any personally identifiable information. However, if you do not want to be included in our Analytics data, you can opt out of Google Analytics using this browser add-on.
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
INFORMATION SECURITY & FRAUD PREVENTION
In order to secure all the transactions and sensitive information processed via this website, we employ the services of an SSL certificate.
We take the risk of internet fraud very seriously. If we believe that an order has been placed fraudulently or that our website has been abused in any way, we reserve the right to share information with third party fraud prevention companies (including banks) and the police.
This policy is reviewed regularly and subject to change without notice.