Terms and Conditions

By completing an order with The Old Tuck Shop you are agreeing to our Terms & Conditions set out below so please ensure you read them carefully and tick the box on checkout. 


About The Old Tuck Shop 

The information we provide throughout our website is designed to make your purchase as informed as possible and provide you with a safe and satisfactory service. 


Processing Your Order

We process orders from Monday to Saturday. This excludes Bank Holidays. If for any reason we are short of stock and cannot complete your order, we will contact you by email to offer a replacement or a delayed delivery to allow stock to arrive. If this is not satisfactory, we will if required cancel the order and refund your money. Once payment has been received you shall receive an email confirmation from us outlining your order and payment amount. 

We reserve the right to cancel and refund or refuse any order if we discover that the order is fraudulent, or we are unable to contact you due to an invalid email address or telephone number that you have provided.


Delivery

Our priority to you is to ensure your chosen sweets are securely packaged and dispatched promptly to you via the delivery method you have chosen. 

Orders are dispatched Monday – Saturday. Orders received before 12pm Monday – Friday will be dispatched same day and orders received after 10am on a Saturday, on a Sunday or Bank Holiday will be dispatched on the next working day unless this is a bank holiday.  For Express Hermes orders must be received before 11am Monday-Saturday. Orders placed on a Saturday before 11am will be dispatched the same day after this time orders will be dispatched on the Monday unless this is a bank holiday. Orders placed on a Friday with next day delivery selected cannot be guaranteed to be received on the Saturday. But will be delivered on the next working day.

The Old Tuck Shop cannot be held responsible for a delayed or missing deliveries via Royal Mail or a courier service. However if a order is not received we shall do our upmost to investigate this with Royal Mail or the courier used and offer a solution as soon as possible. However we cannot be held responsible for incorrect delivery addresses given at checkout or if instructions are given for parcel to be left in a designated area outside.

Unless you instruct us otherwise, orders are automatically authorised to be left with a neighbour if the recipient is out . In this event, our chosen delivery partner will leave a card advising you where they have left your package. If you DO NOT want your order to be left with any neighbours or there is a safe place where you’re happy for it to be left please tell us in the delivery instructions box when you check out so we can advise our chosen delivery partner. Although all delivery instructions are passed onto our delivery provider we/they cannot guarantee that these will be followed therefore we cannot be held responsible for missing deliveries. If your order has not arrived then we will do our upmost to investigate this with the delivery provider however our providers do specify they wait for ten days before they will investigate. If you wish for your order to be sent via a special delivery and tracked then please contact us for a price.

We currently offer deliveries within UK mainland only for any other UK areas please email info@theoldtuckshop.co.uk for prices and delivery times.  

All our orders are sent via Royal Mail 2nd Class delivery unless first class or Hermes are selected at checkout. We currently use Royal Mail & Hermes to carry out our deliveries. Hermes is used for orders that exceed 2kg in weight and for our express service. We reserve the right to change our delivery provider without notice.

Delivery costs will be calculated at checkout. 


Returns 

Unfortunately, due to the nature of our products we are unable to offer any returns or refund. However, should you receive an incorrect item then please contact us info@theoldtuckshop.co.uk  and we will endeavor to resolve any problems. 

If you have any further enquiries or are unclear on any of the above information then please do not hesitate to contact us at info@theoldtuckshop.co.uk


Our Products & Packaging

The costs shown for our products include VAT at 20%. 

At The Old Tuck Shop we will do our upmost to ensure all our orders are packed and suitable for the delivery system. Should your parcel or contents arrive damaged then you the customer should contact us via our email address info@theoldtuckshop.co.uk within 7 days of receiving your order stating the issue and providing us with photographic evidence of the damage incurred. Once this has been provided we will contact you directly to try and resolve the issue. Any discrepancies received after 7 days will not be upheld.

The Old Tuck Shop only supplies premium quality products to our customers that have a sufficient use by date. We cannot however accept liability for deterioration caused by transportation or changes to the climate. 
Once you receive your goods, to ensure they remain in the good condition, store them in a cool, dry place and we recommend that they are consumed within four weeks to be enjoyed at their best. 

We do not manufacture any of the sweets ourselves, therefore any issue would need to be directed to us by email at info@theoldtuckshop.co.uk to enable us to take the problem up with our suppliers. 


Allergens

All our products are stored, bagged and packed in an environment with other products containing nuts and other allergens. Therefore, all our products are neither nut or allergen free.

Some sweets may be unsuitable for children under 3 years of age. We cannot be held responable for sweets purchased that deem to be a choke hazard for younger children. 


Monthly Subscriptions

Monthly subscription boxes are charged at the cost displayed with the initial payment being taken at checkout. Payments will continue on the 1st of each month and taken from your chosen payment method you supplied when subscription was initiated. 

Once initial subscription is set up and an account has been created you will be able to keep your details updated with delivery address, contact details and card payment details to ensure we have the most up to date information. in order to subscribe to The Old Tuck Shop you must supply us with an active email address and contact number.  If we suspect the details given to be fraudulent then we The Old Tuck Shop have the right to terminate your account and subscription with immediate effect and no order will be dispatched to you. It is the customers responsibility to ensure these details are kept updated and are correct at all times.

In the event that an upcoming payment cannot be taken due to a cancelled subscription, incorrect card details or expired credit cards then The Old Tuck Shop has the right to terminate or suspend your subscription without notice and with immediate effect. In this event we will endeavour to contact you via the contact details you have provided. 

Our commitment to you is as long as payments are received on or by the 1st of each month and payments continue each month then we will ensure your monthly subscription box is packed and dispatched to you within 48 hours of this date. 

New subscriptions are only accepted by The Old Tuck Shop on agreement to these terms and conditions

If you wish to cancel your subscription this can be done by logging into your account and selecting the cancel subscription box. In this event payment will be terminated with immediate effect. It is the customers responsibility to ensure the payment is also cancelled with their bank or building society. 

These terms and conditions are reviewed and subject to change without notice. 


Our Security 

We take the greatest effort to ensure the highest possible standards of online security. 

We use Sagepay Systems and PayPal to process our credit card payments from customers. We do not store any credit card information on our systems or at our premises. Sagepay and PayPal will store Personal Information only for the greater of as long as necessary to achieve the purposes for which it was collected and as required by applicable law. Retention periods for transaction and other data categories may vary, depending on our obligations.